Shipping policy

Shipping Policy

PawsPlanet ships worldwide from our fulfilment partners. All orders include tracking where available.

Processing Time

Orders are typically processed within 1–2 business days. You will receive a confirmation email when your order is placed, and tracking details as soon as it ships.

Delivery Estimates

United Arab Emirates — 3–5 business days
GCC (Bahrain, Kuwait, Oman, Qatar, Saudi Arabia) — 5–8 business days
Europe — 5–8 business days
United Kingdom — 7–10 business days
United States — 10–14 business days
Rest of World — 10–14 business days

Business days exclude weekends and public holidays. Delivery times are estimates and may vary due to customs clearance, weather or carrier delays.

Shipping Costs

Shipping is calculated at checkout based on your destination. Free shipping automatically applies to qualifying orders above the threshold shown at checkout.

Customs & Duties

International orders may be subject to import duties or taxes levied by your local authority. These are the responsibility of the customer and are not included in the shipping charge.