Frequently Asked Questions

Shipping & Delivery

How long does shipping take?

Standard shipping usually takes 7–15 business days worldwide. Express shipping typically takes 3–7 business days and is available at checkout for an additional fee.

Do you ship internationally?

Yes. PawsPlanet ships to over 100 countries. Shipping costs and delivery estimates are calculated at checkout based on your address.

How do I track my order?

Once your order ships, we email a tracking number. You can also use the carrier's website with that number.

Returns & Refunds

What is your return policy?

Eligible items can be returned within 14 days of delivery. Products must be unused and in original packaging. Contact support to start a return.

How long do refunds take?

After we receive and inspect the return, refunds are processed within 5–7 business days to the original payment method.

Products

Are your products safe for pets?

Every product is reviewed for materials, safety, and quality before it is added to the PawsPlanet collection. Always supervise pets during play and follow product instructions.

What if my item arrives damaged?

Email us within 48 hours with photos of the damage and your order number. We will arrange a replacement or refund.

Orders & Payment

Can I change or cancel my order?

Contact us as soon as possible. If the order has not shipped, we can usually update or cancel it.

Which payment methods do you accept?

We accept major credit cards, PayPal, Apple Pay, Google Pay, and Shop Pay where available.

Contact

Email support@pawsplanet.online. We usually reply within 1–2 business days.