Shipping Policy
PawsPlanet ships worldwide from our fulfilment partners. Delivery times are estimates and can vary due to customs, weather, or carrier delays.
Processing Time
Orders are typically processed within 1–2 business days. You will receive a confirmation email when your order is placed and tracking details when it ships.
Delivery Estimates
- Standard shipping: 7–15 business days
- Express shipping: 3–7 business days where available
Business days exclude weekends and public holidays.
Shipping Costs
Shipping is calculated at checkout based on destination and selected method. Promotional free-shipping offers may apply from time to time.
Customs & Duties
International orders may be subject to import duties or taxes. These are the responsibility of the customer and are not included in shipping charges.
Tracked Delivery
Tracked shipping is available for most destinations. If tracking is unavailable for your route, our support team will keep you updated.
Lost or Delayed Packages
If tracking has not moved for 10 business days, contact support@pawsplanet.online and we will investigate with the carrier.